Customer support leads the way at Direct Trade Windows

13 February 2023 | General

In the midst of an unpredictable market, it’s vital that manufacturers not only deliver high-quality products, but that they provide valuable customer support.

And at Direct Trade Windows, that’s exactly what customers are getting.

Working from a state-of-the-art manufacturing facility just outside London, we provide a wide range of Smart products, including the Smart Alitherm Heritage range, Smart AluSpace interior doors, VS600 aluminium vertical sash windows, Smart EcoFutural commercial windows, as well as Visofold 6000 slim bi-folds. We also supply a selection of Cortizo products, such as casement windows, the COR Vision sliding door, and 4600 lift and slide.

“We’re very proud of our vast range of high-quality products, but we also place a lot of importance on helping our customers – after all, even the best products won’t go very far without customer support,” comments Director AJ Hassanali.

“One way we’ve been able to do this is by investing in state-of-the-art machinery, allowing us to streamline our processes and maintain an eight-week lead time, ensuring our customers can get the products they need, as soon as possible. We’ve invested heavily in software solutions in order to help our trade customers take the lead, the first of which is a quoting app that can also be used to provide installers with lucrative leads, sales support and infrastructure when they need it.

“Another software solution we’ve brought on board is Air Table, which allows clear visuals of ongoing factory processes at any given time, enabling us to provide exact and guaranteed delivery times to our customers.

“The software is able to immediately flag up any issues such as delivery delays, meaning our customers are always kept up to date with extremely accurate information.

“It’s these investments that have made Direct Trade Windows not only the trade supplier of choice when it comes to high-quality products, but when it comes to customer support, too.

“If you’re looking for a reliable aluminium supplier you can trust, give us a call today – we’d love to help.”